FAQ
ORDERING
WHAT IF I NEED TO MODIFY MY ORDER?
ORDERS CAN BE MODIFIED 10MIN AFTER BEING PLACED AND IT HAS NOT BEEN PROCESSED, PLEASE EMAIL INFO@CAN2LIFE.COM. ONCE YOUR ORDER HAS BEEN PREPPED FOR SHIPPING, IT CANNOT BE MODIFIED.
AM I GUARANTEED TO RECEIVE THE MERCHANDISE IN MY SHOPPING CART?
PLACING ITEMS INTO YOUR SHOPPING CART DOES NOT GUARANTEE AVAILABILITY. AN ORDER CONFIRMATION EMAIL WILL BE SENT ONCE AN ITEM HAS BEEN PURCHASED. IF WE ARE UNABLE TO FULFILL YOUR ORDER FOR ANY REASON, WE WILL NOTIFY YOU VIA EMAIL AS SOON AS POSSIBLE.
I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?
PLEASE EMAIL US AT INFO@CAN2LIFE.COM AS SOON AS YOU RECEIVE YOUR ORDER.
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASING AND WHEN?
YOU CAN STAY UPDATED WITH OUR LATEST RELEASES BY SIGNING UP FOR OUR NEWSLETTER OR BY FOLLOWING US ON SOCIAL MEDIA.
SHIPPING
WHEN WILL MY ORDER SHIP?
CAN2 LIFE AIMS TO SHIP OUT YOUR ORDER AS QUICKLY AS POSSIBLE. ORDERS USUALLY TAKE 5-8 BUSINESS DAYS. AFTER THAT, IT'LL ARRIVE TO YOU BASED OFF OF THE SHIPPING ESTIMATE GIVEN TO YOU AT CHECKOUT. YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. PLEASE CHECK TO SEE IF YOU PURCHASED A BACK ORDER ITEM, WHICH NORMALLY SHIP WITHIN 1-2 WEEKS. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT INFO@CAN2LIFE.COM.
EXCLUSIVE PIECES, LIMITED DROPS, AND OTHER ONE-OFF COLLECTIONS MAY TAKE A LITTLE LONGER THAN 3-5 DAYS TO SHIP WE APPRECIATE YOUR PATIENCE!
WHICH COUNTRIES DO YOU NOT SHIP TO?
WE OFFER INTERNATIONAL SHIPPING BUT AT THIS TIME ARE UNABLE TO SHIP TO AFGHANISTAN, ASCENSION, BURMA, CENTRAL AFRICAN REPUBLIC, COMOROS, CUBA, EQUATORIAL GUINEA, FALKLAND ISLANDS, GHANA, GUINEA-BISSAU, IRAN, KIRIBATI, NORTH KOREA, NAURU, PITCAIRN ISLAND, SAINT HELENA, SAINT PIERRE, MIQUELON, SAMOA, SAO TOME, PRINCIPE, SIERRA LEONE, SOLOMON ISLANDS, SOMALIA, SUDAN, SYRIA, TAJIKISTAN, TRISTAN DA CUNHA, TURKMENISTAN, AND TUVALU.
EMAIL US AT
INFO@CAN2LIFE.COM FOR MORE INFORMATION. WHILE WE DO EVERYTHING WE CAN TO PREVENT ANY CUSTOMS FEES, HOLDS, OR TAXES CHARGED TO YOU UPON ARRIVAL, WE CANNOT GUARANTEE THIS. IF THESE DO OCCUR, WE ARE NOT RESPONSIBLE FOR PAYING THESE COSTS. THE RESPONSIBILITY IS YOURS, THE CUSTOMER. AS WELL, IF YOU SEND THE PACKAGE BACK DUE TO ANY OF THE ABOVE REASONS WE WILL NOT ISSUE A REFUND.
DO YOU SHIP TO P.O BOXES?
UNFORTUNATELY, WE ARE UNABLE TO SHIP TO POST OFFICE (P.O) BOXES, APO, OR FPO ADDRESSES.
WILL I HAVE TO PAY SALES TAX?
ALL ORDERS SHIPPED TO TEXAS ADDRESSES ARE SUBJECT TO STATE SALES TAX AND MAY BE SUBJECT TO LOCAL TAXES. ORDERS TO ALL OTHER U.S STATES WILL NOT BE SUBJECT TO ANY SALES TAX.
WHERE DOES MY ORDER SHIP FROM?
ALL ORDERS ARE SHIPPED FROM OUR FACILITY IN LOS ANGELES, CALIFORNIA.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
PLEASE EMAIL
INFO@CAN2LIFE.COM WE WILL DO OUR BEST TO RESOLVE EACH INDIVIDUAL ISSUE PROMPTLY.
RETURNS/EXCHANGES
HOW DO I RETURN AN ITEM FROM MY ORDER?
PLEASE REFER TO OUR RETURN POLICY
HOW DO I EXCHANGE AN ITEM FROM MY ORDER?
GIVEN THE NATURE OF THE PRODUCT WE SELL, WE DO NOT OFFER EXCHANGES. IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL US AT INFO@CAN2LIFE.COM.
FIT AND SIZING
HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?
WE INCLUDE A ‘SIZE & FIT’ CHART SECTION ON THE PRODUCT PAGES. IF YOU HAVE ANY OTHER QUESTIONS, PLEASE EMAIL INFO@CAN2LIFE.COM AND WE WILL HELP YOU FIND YOUR CORRECT SIZE.
GARMENT CARE
HOW DO I CARE FOR THE ITEMS THAT I PURCHASED?
EACH STYLE HAS SPECIAL CARE INSTRUCTIONS ATTACHED TO THE GARMENT. WE SUGGEST WASHING EVERY GARMENT ON COLD AND TUMBLE DRYING ON LOW HEAT. PLEASE DO NOT IRON ARTWORK. IF YOU HAVE ANY QUESTIONS REGARDING GARMENT CARE, PLEASE REACH OUT TO US AT INFO@CAN2LIFE.COM.